Refund and Returns Policy
August 17, 2024 2024-08-17 6:14Refund and Returns Policy
Last Updated: 17-08-2024
At Influencer Institute, we are committed to providing high-quality courses and services to help you achieve your goals. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be granted for purchases made on our website, influencerinstitute.online.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- Course Dissatisfaction: If you are not satisfied with a course you have purchased, you may request a refund within 14 days of your purchase date. Please note that refunds will only be issued if you have not accessed more than 20% of the course content.
- Technical Issues: If you experience technical issues that prevent you from accessing or completing a course, and our support team is unable to resolve the problem, you may be eligible for a refund.
- Duplicate Purchases: If you accidentally purchase the same course more than once, we will issue a refund for the duplicate charge.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If you change your mind after purchasing a course, we are unable to offer a refund.
- Course Completion: If you have accessed and completed more than 20% of the course content, a refund will not be granted.
- Promotional Discounts: Courses purchased at a discounted rate during promotions or sales are non-refundable.
- Expired Refund Requests: Refund requests made after 14 days from the date of purchase will not be considered.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at support@influencerinstitute.online with your purchase details, including your order number and the reason for your refund request.
- Review Process: Our team will review your request and determine your eligibility for a refund based on the conditions outlined above.
- Refund Processing: If your refund is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
Course Access After Refund
Once a refund has been issued, your access to the course and any related materials will be revoked. You will no longer have the ability to view or download course content.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We recommend that you review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: info@influencerinstitute.online
We value your satisfaction and are here to assist you. Thank you for choosing Influencer Institute as your partner in social media success.
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